Delivery of Your Order
We appreciate that delivery charges are unpopular and we therefore try to keep them as low as possible. Our deliveries are charged according to the weight of your order.
Deliveries are made via either Royal Mail or UPS depending on the weight and size of your order in combination with your location. Most deliveries will have to be signed for.
To Calculate the delivery charge for your order:
You can check the charge which will apply to your order at any time during shopping by going to the View Cart page and clicking the Calculate button in the Estimated Shipping Cost box.
Then, when you Checkout you will be offered a choice of delivery options and prices according to the weight of your order.
Orders are despatched on Mondays and Thursdays only.
All order placed from midnight on Wednesday until Midnight on Sunday are despatched on Monday and all orders placed from midnight on Sunday until Midnight on Wednesday are despatched on Thursday.
Delivery Charges (UK)
All orders over £150 are delivered FREE, regardless of weight
Orders below 0.5 kilo will be sent via Royal Mail for a choice of 1st Class (£3.25) or 2nd Class (£2.75).
You can choose for orders between 0.5 Kg and 2 Kg to be sent either via Royal Mail (1st Class - £7.50 or 2nd Class - £6.50), or via UPS (£7.75).
Orders between 2 and 35 Kg will be sent via UPS as follows:
Total value of order below £150 = £7.75 delivery charge, orders over £150 = free delivery.
Almost all orders over 35 kilos will reach the threshold for £150 value = free delivery, on the odd occasion where orders over 35 kilos do not reach £150 in value, your delivery charges will be quoted at the checkout.
- We reserve the right to deliver orders by similar, alternative methods if we deem it appropriate.
- The UPS charges exclude Northern Ireland. For our UPS charges to Northern Ireland please use the calculation method on our View Cart page, as above.
You may collect your order from the 4 Springfield Road, Crawley, West Sussex, RH11 8AD from the next despatch day following the day order is placed. If you choose "Collection" as your delivery method, please call 01293 520460 prior to your collection to arrange a collection day and time. We are unable to receive callers outside pre-arranged collection times.
Royal Mail, delivery is normally one to two working days after despatch. Only valid for orders up to 2kg in weight for UK mainland.
UPS deliveries are delivered the the next day after despatch, so are delivered on a Tuesday or Friday depending on when your order is placed.
If you wish to have the parcel left anywhere other than with the desired recipient please leave a note on the main door that they can take away with them for their records. This must include your instructions to the driver, the tracking number and please sign and date the note. This will ensure your delivery instructions are fulfilled completely.
Air mail, worldwide, normally one to two weeks after despatch.
Please note: Macrobiotic Shop do not take responsibility for customs duties or delays.
Some heavier International orders may incur a delivery charge supplement if it is necessary to cover any additional shipping cost. We will ask if you are happy to pay this before despatching your order.
All packaging materials and shipping boxes we use to pack your order are re-used or recycled. We never purchase non-recyclable or non-biodegradable materials for packaging.