Delivery

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Delivery Options


Delivery Information

Delivery of Your Order

We try to keep our charges as low as possible. Our deliveries are charged according to the weight of your order.

Deliveries are made via either Royal Mail or Parcelforce depending on the weight and size of your order in combination with your location. Most deliveries will need to be signed for.

Despatch

Orders are despatched from Monday to Friday.

Chilled orders are despatched from Monday to Thursday.

Some orders via Parcel Force received after 11am each day will not be guaranteed next day delivery.

Delivery Charges (UK)

All orders over £80 are delivered FREE, regardless of weight.

Orders below 1 Kg will be sent via Royal Mail for a choice of 1st Class (£3.45) or 2nd Class (£2.95).

You can choose for orders between 1Kg and 2 Kg to be sent either via Royal Mail (1st Class - £7.50 or 2nd Class - £6.50), or via Parcelforce (£7.81).

Orders between 2 and 35 Kg will be sent via Parcelforce as follows:

Total value of order below £130 = £7.81 delivery charge, orders over £80 = free delivery.

Almost all orders over 35 Kg will reach the threshold for £150 value = free delivery, on the odd occasion where orders over 35 Kg do not reach £150 in value, your delivery charges will be quoted at the checkout.

Please note:

We reserve the right to deliver orders by similar, alternative methods if we deem it appropriate.

The Parcelforece charges exclude Northern Ireland. For our Parcelforce charges to Northern Ireland please calculate your delivery charge above, once you have added items to your basket.

For Royal Mail, delivery is normally one to two working days after despatch. Only valid for orders up to 2 kg in weight for UK mainland.

Parcelforce

Parcelforce deliveries are delivered the next day after despatch.

If you wish to have the parcel left anywhere other than with the desired recipient, please leave a note on the comments section when you place an order. This must include your instructions to the driver. This will ensure your delivery instructions are fulfilled completely.

International

Air mail, worldwide, normally one to two weeks after despatch.

Please note: Macrobiotic Shop does not take responsibility for customs duties or delays.

Some heavier international orders may incur a delivery charge supplement if it is necessary to cover any additional shipping cost. We will ask if you are happy to pay this before despatching your order.

Packaging

All packaging materials and shipping boxes we use to pack your order are re-used or recycled. We never purchase non-recyclable or non-biodegradable materials for packaging.

WE REGRET THAT WE CANNOT BE RESPONSIBLE FOR ANY BREAKAGES, SPILLAGE OR ACCIDENTAL DAMAGES BY THE CUSTOMER  AFTER THE PACKAGE LEAVES THE SHOP AND HAS ARRIVED IN GOOD CONDITION AND HAS BEEN OPENED. WE CAN, HOWEVER, HELP YOU DEAL WITH THE MAIL COMPANY RESPONSIBLE FOR ANY BREAKAGES. WE RECEIVE A TRACKING NUMBER WITH ALL OUR POSTED ITEMS.

Chilled Packaging

When you purchase chilled products from us we provide environmentally friendly packaging to deliver the products to you in perfect condition. We realise that in the UK, it may not be necessary to use chilled packaging for next day delivery.  If you would rather not have chilled packaging, let us know.  We make a charge of £1.50 for this packaging. Each package holds up to 2-3 items, so one charge is made for each multiple of 2/3 chilled items you purchase. This charge is automatically added to your basket when you purchase chilled items. 


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